Refund policy
Return & Refund Policy
14-Day Right of Withdrawal
You have the right to request a return within 14 days of receiving your order, in accordance with European Union consumer protection law.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in the same condition that you received it
- Include all original tags
- Be returned in its original packaging
- Be accompanied by proof of purchase
Return requests submitted after 14 days from delivery will not be accepted.
How to Start a Return
To initiate a return, you must submit your request through your customer account on our website within 14 days of delivery.
Returns sent without prior approval will not be accepted.
Once your return request has been reviewed and approved, you must send the product back using your own courier company, with a tracking number.
Return Address
The return address will be sent to you together with your return approval.
Return Shipping
The cost of returning an item is the responsibility of the customer.
The customer is responsible for sending the goods back to us, arranging and paying for the return shipment with a courier of their choice. Please use a tracked service: until the returned item reaches us, it travels at the customer's responsibility, and we cannot be held responsible for returns that are lost or damaged in transit.
Inspection & Refund
Once we receive your returned item, it will be inspected to ensure it complies with our return conditions.
If the return is approved after inspection:
- A refund will be issued to the original payment method used for the purchase.
- Refunds are processed within 10 business days from approval.
- Please note that banks and credit card providers may require additional time to process and post the refund.
If the returned product does not meet the required conditions (e.g. signs of use beyond inspection, missing tags, damaged packaging), the return may be rejected and the item may be sent back to the customer.
Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately through your account or at sales@hanokeyewear.com so we can resolve the issue promptly.
Non-Returnable Items
We do not accept returns for:
- Gift cards
- Personalized or custom-made products
- Products that show signs of use beyond normal inspection
- Items returned without prior approval